Top 5 E-commerce Web Designing Trends in 2020

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Top 5 Mobile App Development Trends For 2023

Small screens are driving the World. Mobile Phones have transformed to “Smart Phones'' with the passing of time and amplifying tech innovations. Previously only simple applications like calculators, calendars, notes, and the like were embedded inside a phone, but now there are more elaborate applications that affect the enhancement of human life in all aspects. Mobile Applications of today are more interactive and packed with values. Since the Digital Revolution began, companies have found profit, bottling their values and services into compact mobile applications that can cover any Human interests from Education, Entertainment, Health, Wellness, E-commerce, Dating, Banking, and much more. The list keeps going on as mobile applications keep revamping with new Technology trends. 5 Latest trends that will be affecting Mobile App Development in 20235GInternet connectivity initiated the global digital revolution. It served as a base that linked people with Mobile and Web Applications and expanded their scope.The 5th generation of internet connectivity has been a trending subject of tech news, as this innovation is finally being released globally. 5G has enormous power to shift the trends of mobile application development. It is expected to be about a 100 times faster than today’s 4G internet connectivity, thus providing high bandwidth, high connection density, and extremely low latency. It will affect the precision of geolocation services and also extend the battery life of smartphones.This innovation will affect the enhancement of functionality of Mobile Applications as it provides a beneficial base to run them and sharpen other existing tech services that support Mobile Apps.5G subscriptions are predicted to reach 1,900 million by 2024. (Statista; Liftoff, 2020) and 20% of the world’s population will be using the 5G network by 2025 (Statista; Liftoff, 2020)Progressive Web Apps and On-demand AppsProgressive applications are Websites that behave like Applications. These are a hybrid between Websites and Apps and are more efficient than traditional Apps.These apps can be accessed by any web browser and save time by removing the installation process. They are fast, reliable, and engage more users, serving as a perfect base for businesses to launch their ideas into the Market. Packed with features but lightweight at the same time, they can run on weaker internet servers, save storage, and have a short loading time. These apps are generating more benefits for E-commerce businesses. On-demand Applications have gained a popular status in the current lifestyle of people around the Globe. These applications connect customers with different service providers and act as mediators between small businesses and their potential clients. The Number of On-demand Applications is predicted to increase with the upcoming years.Edge ComputingData in the current age is the most important driving factor behind all businesses. Edge Computing is the updated form of the Cloud, and instead of Centralizing data, unlike Cloud, this framework brings the Applications close to the data sources.Processing of data at the edge can generate business benefits like improving bandwidth and response time and enhancing insights, which in the long run can deliver unique Human experiences. The most important aspect of Edge is the assurance of security while transporting and processing Sensitive Data. Due to an increased risk of Cyber breaches, the inevitable demand for Data Security is well satisfied by Edge Computing. Applications that are backed up by robust Edge Computing services have the ability to drive and operate heavy IoT innovations, like self-driving cars and Automated Home Appliances. Cloud-based applications are more convenient to use, manageable, scaleable, and increase client reach. The market value of mobile edge computing is expected to reach $2.8 billion in 2027. (Meticulous Research, 2021)IoTs and Responsive DesignsWith the invention of the Internet, the world became a connected place. After connecting people, the Internet now aims to connect devices and ‘things’. Internet of Things or “IoTs” are objects with facilities like sensors, processing ability, software, and other technologies that connect them with the Internet and help them exchange Data with other devices.IoTs are mostly operated by Mobile Applications. Their unique no-touch interface can be controlled directly by smartphones. This Market is amplifying in its scope determining the future of mobile apps and is estimated to reach $1.6 trillion by 2025. - apexon.comAnother result of technology innovation is the wide manufacturing of wearable devices like smartwatches and smart glasses. Wearable Devices are prominently adopting wellness applications that monitor the overall health of the user hence newer scope of mobile Application design and development are rising.A transformation of structure of the existing device framework has also affected application development. With new foldable devices emerging, an app needs to be designed in a way that it can function with full potentiality in all types of interfaces. A responsive design thus needs to be followed while creating and shaping Mobile Applications. Technology Innovations  With all these factors influencing Mobile App development, a new series of fresh technologies have also been shaping the future of Smartphone Apps. Beacon Technology This technology was initiated in 2013, but just recently, it has been recognized as a strong potential tool for marketing. Beacons are small wireless transmitters that send signals to other smart devices by using low-energy BlueTooth technology. These signals contain data that can be turned into actions after being received and read by the smart devices. This technology carries a huge scope to improve geolocation and marketing services. Applications that incorporate the Beacon technology have a greater chance to increase user interaction and ultimately enhance the user experience of the related brand.   The market value of Beacon technology is predicted to reach $55,554 million by 2026, Worldwide. (Statista, 2020)Machine LearningFrom virtual voice assistants to chatbots and driverless Ubers, Artificial Intelligence has undergone a lot of development. It is considered to be an essential tool in developing seamless Mobile Applications, minimizing development time, and cutting down human programming errors.It can perform a wide series of tasks like analyzing data and creating design deliverables, UX designers use AI to improve the UX design process and enhance the user experience.Here is how Artificial Intelligence shapes Application Development- Data analysis - Power algorithms are constantly analyzing huge amounts of data and using the trends to predict what the User is looking for in a particular application. AI makes it easier to narrowly target users across extensive channels. Chatbots and virtual assistants - These AI assets make it easier to find information and resources quickly and efficiently, through human-like conversations. Chatbots have become an integral part of most online business presence, thus providing dynamic customer experiences.Virtual RealityVirtual Reality and Augmented Realities are the trendiest subjects of tech enhancement. These two technologies are redefining the nature of Reality. Applications, mostly E-commerce apps have been using them to deliver a more unique user experience. Newer experiences can be created by implementing these technologies that help in generating more application users. With everyone carrying a Smartphone in their pockets, Companies have diverted their market to the Digital Space which is perceivable by anyone holding these small screens. Mobile Applications have gained enormous popularity and are the virtual platforms of Global enterprises. Thus with changing trends, mobile applications whether it's Android or ios are likely to change in order to create newer experiences and adjust to new user requirements. Technology innovations are driving Mobile applications, influencing their Performance and Designs. BlockchainBlockchain is termed to be the most secure technology for Data protection and hence it can be operated into a number of applications from Healthcare to Banking. Its unique approach to decentralization of data removes most risks of Data breaches and thus the Applications that deal with a lot of sensitive data flow can implement the Blockchain Technology to avail maximum security. Want to know more about Mobile Application development like for e-commerce , food delivery, grocery, and more? Connect with Sundew.

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Customer Experience Automation: Everything You Need to Know

While a relatively new development, Customer Experience Automation or CXA is still something that is not entirely alien to techies.It branches out of Robotic Process Automation or RPA, and utilizes several advanced technologies like AI, ML, NLP, etc., to automate repetitive tasks and inquiries.Unlike traditional customer service methods that rely heavily on human intervention, CXA streamlines the entire customer journey. It optimizes every stage, from acquisition to engagement, across multiple touchpoints, including web, sales, social media, and customer service.This comprehensive approach not only ensures consistent, high-quality interactions but also anticipates customer needs, providing hyper-personalized experiences that drive satisfaction and loyalty. As customer expectations continue to rise, businesses must identify key engagement touchpoints and leverage automated customer experience to create seamless, memorable journeys that go beyond the transactional experience.How Does Automated Customer Service Outdo Traditional Systems?If you are new to the concept and want to understand “What is customer experience automation?” first, you should know how distinctly it stands out from traditional customer experience processes.Key Technologies Powering Customer Experience AutomationArtificial IntelligenceAI is the backbone of CXA, transforming how businesses interact with customers. By automating repetitive tasks and leveraging data analytics, AI enables businesses to deliver personalized, real-time experiences at scale. It empowers organizations to predict customer needs, optimize touchpoints, and drive deeper engagement, enhancing overall satisfaction and loyalty.Machine LearningML goes hand-in-hand with AI, enabling systems to learn and improve autonomously by analyzing data patterns. It empowers businesses to decode customer preferences, offer tailored recommendations, and predict churn risks. By continuously refining its algorithms, it leads to smarter, more proactive engagement strategies.Natural Language ProcessingAnother powerful branch of AI, Natural Language Processing (NLP), equips machines with the ability to understand and interact with human language. This capability allows AI-driven systems to analyze sentiment, interpret context, and engage in dynamic conversations. This results in more intuitive and contextually aware customer interactions that feel both relevant and personalized.Predictive Analytics and Reporting ToolsPredictive analytics and reporting tools are essential for enhancing customer experience automation by providing deep insights and foresight into customer behavior and market trends. Predictive analytics enables businesses to anticipate customer needs, optimize offerings, and enhance satisfaction by analyzing data patterns and market trends. Meanwhile, analytics and reporting tools, such as Google Analytics, help businesses monitor key metrics, evaluate campaign performance, and assess the effectiveness of CXA initiatives.Cloud TechnologyCloud technology centralizes customer data from multiple touchpoints, enabling seamless on-demand omnichannel interactions across physical stores and digital devices. It provides businesses with real-time insights, ensuring consistent and personalized customer engagement, with AI chatbots and virtual assistants delivering 24/7 support.Additionally, cloud security features such as encryption, multi-factor authentication, and automated threat detection protect customer data from breaches. Real-time monitoring also allows businesses to swiftly address potential security threats, thus upholding customer trust.Implementing Automated Customer ExperienceStep 1: Assess Current CX Infrastructure and Identify Customer Needs Conduct surveys, analyze customer interactions, and map customer journeys to identify areas where automation can add value.Understand customer needs, preferences, and pain points to ensure the automation strategy addresses key challenges effectively.Step 2: Choose the Right Automation Tools and PlatformsSelect customer experience automation solutions that integrate seamlessly across various communication channels, such as email, chat, phone, and social media.Invest in omnichannel customer service platforms that provide unified, streamlined experiences across touchpoints.Leverage AI, machine learning, and NLP to automate repetitive tasks, enhance personalization, and optimize customer interactions within existing processes.Ensure smooth integration of AI-powered tools into your current workflows to improve overall efficiency and customer engagement.Step 3: Data Collection and Analytics for Continuous ImprovementRegularly monitor key metrics, such as response times, resolution rates, and customer satisfaction scores, to assess automation effectiveness.Use data-driven insights from customer feedback and performance analytics to continuously refine and optimize your automation strategies.Step 4: Ensure Compliance with Data Privacy Regulations Ensure your automated customer experience solutions comply with relevant data privacy regulations, including GDPR and CCPA, to maintain data security and customer trust.Implement robust data handling practices to safeguard sensitive customer information while automating processes.Step 5: Monitor Performance and Optimizing for Better EngagementContinuously track the performance of automation systems, using insights to identify areas for improvement.Optimize workflows regularly based on real-time data and feedback to ensure more effective engagement and customer satisfaction.Applications of Customer Experience AutomationSelf-Service PortalsSelf-service options can be a game-changer for emergency services like healthcare, offering greater efficiency and convenience. A key aspect of automated customer experience should be streamlining processes such as appointment scheduling and billing, with bots handling data retrieval and updates seamlessly. By reducing reliance on support teams and enabling instant issue resolution, automation enhances customer satisfaction and ensures a smoother experience.Personalized Customer JourneysBy analyzing customer data, businesses can deliver personalized product recommendations, content, and offers that resonate with customers, boosting engagement and sales across multiple touchpoints. Businesses can also automate email outreach based on specific triggers, e.g., cart abandonment, purchases, and new subscriptions. Prime utilizers of this feature can be e-commerce platforms like Walmart and eBay and OTT networks like Netflix, HBO, etc.Automated Feedback and Sentiment AnalysisCustomer experience automation tools analyze customer sentiment from social media and reviews using NLP. Real-time insights allow businesses to address negative feedback quickly and capitalize on positive trends.Automated Ticketing SystemsAutomation streamlines the ticketing process by auto-creating, prioritizing, and assigning support tickets that professionals in IT are bogged down with. This improves response times and ensures efficient handling of customer inquiries.Real-time ResponsesAutomated emails and chatbot interactions address common customer inquiries instantly. Live chat enables real-time interactions with customers, resolving queries more quickly than traditional phone support. CXA optimizes this with AI-backed insights, allowing agents to respond faster and more effectively.These systems reduce wait times, personalize communication, and escalate complex issues to human agents when necessary.Quality Assurance (QA)AI automates the review of customer interactions across all channels, assessing tone, solution quality, and empathy. This helps businesses maintain high service standards by identifying areas for team improvement.AI-Powered Knowledge BasesOrganizations can use AI to enhance traditional knowledge bases in industries like banking to automate content creation and updates based on common customer queries. These include  FAQs, troubleshooting guides, and video tutorials, reducing support tickets and ensuring resources remain relevant.IVR (Interactive Voice Response) SystemsIVR systems automate call routing and address basic customer inquiries, reducing wait times and ensuring customers are directed to the right department quickly, enhancing satisfaction.Reengagement and Retention CampaignsAutomated customer experience targets inactive customers with tailored incentives and reminders, encouraging engagement and reducing churn. AI-powered bots analyze behavior to send personalized offers, driving repeat purchases.Internal Workforce ManagementAutomating internal processes, such as data entry and approvals, enhances operational efficiency. Tools like Microsoft Power Automate enable teams to focus on high-value activities, fostering innovation.What Are the Benefits of CX Automation?Instant Accurate Service: Customer experience automation ensures lightning-fast, consistent, and error-free responses, boosting customer satisfaction by resolving queries promptly and effectively.Always-On Support: AI chatbots and self-service portals provide 24/7 support, offering customers round-the-clock assistance and enhancing trust, no matter where they are or when they need help.Slashed Costs with Smarter Automation: Automating business workflow cuts down on operational expenses, reduces staffing needs, and allows businesses to allocate resources more effectively, driving significant cost savings.Tailored Experiences that Drive Engagement: Automation allows businesses to send hyper-personalized messages, increasing customer engagement and conversion rates by delivering the right content at the right time.Unmatched Consistency Across Every Touchpoint: Customer service automation guarantees a seamless experience across all channels, email, live chat, and social media. This ensures that your service quality remains top-notch, building trust and loyalty.Proactive Problem Solving: Predictive AI insights allow businesses to address issues before they escalate, offering customers faster resolutions and a smoother experience.Streamlined Operations: Automating routine workflows like ticket routing and data entry helps your customer service professionals work smarter, not harder. It frees up time for high-value tasks, improving operational efficiency and service speed.Scalability That Grows With You: As your business expands, CXA seamlessly adapts to handle increased customer interactions while maintaining the same high-quality service, even during peak periods.Build Lasting Loyalty Through Personalization: CXA helps nurture long-term relationships with customers by anticipating their needs, offering personalized recommendations, and providing tailored support, boosting retention rates.Solve Issues Faster: With AI-powered automation, customers enjoy quicker resolutions and reduced wait times, alleviating support backlogs and increasing overall satisfaction.Drive Smarter Decisions with Insights: CXA systems gather and analyze customer data, delivering actionable insights that help businesses optimize strategies, improve services, and better understand their audience.Profit from Enhanced Efficiency: By improving operational efficiency, reducing costs, and enhancing customer satisfaction, CXA helps drive customer loyalty, repeat business, and increased profitability.What Is the Future of Automated Customer Experience?Choosing the right CX automation strategy can be a game-changer for businesses aiming to stay ahead of the curve. With AI-powered customer experience automation, companies can move beyond basic support to deliver highly personalized, efficient, and scalable interactions. In fact, Salesforce reported  AI-driven solutions to have reduced expenses, enhanced CX, and optimized efficiency for more than 90% of businesses.For organizations yet to tap into this potential, Sundew offers tailored automation solutions that align with business goals. Our services help brands automate key touchpoints, streamline workflows, and provide consistent 24/7 support, driving deeper customer connections and optimizing costs effectively.

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5 reasons to consider before developing a mobile application for your company

These days the scenario in which a business operates has become highly competitive which is why the industry leaders are continuously vying for ways to thrive in their sphere. Eyeing to make steady gains over time, they work diligently harnessing the power of technology along with prominent visuals. Research shows that the enterprise mobile app sector is expected to grow over $60 billion by 2020 and it also have a 3x higher readership level than the company intranet.We all have heard about the impact of having mobile apps and how that is beneficial for businesses in making digital innovation. However, not everything is either said specifically as to why modern businesses should invest in building mobile apps. So here are the six best reasons to help you validate why mobile apps are imperative for the success of your business-High user engagementOne of the main challenges business faces nowadays are to engage their customers.  Due to shrinking attention level, it is nearly difficult to grab the attention of the target customers. Thus business needs to find innovative ways to engage audience introducing user-friendly application development and target the right market to generate high ROI along with customer loyalty. Increase the chances of social sharingThe influences of social media mostly on Instagram, Facebook and Twitter have increased the chance of having access to these sites through mobile phones.  Though mobile apps it’s easier to share or recommend products or services in social circles. Also, your brand would appear in the news feed of others when someone ‘likes’ your product. Research showed that about 66% customer’s purchase behavior is greatly influenced by social media so once you compel them to buy your products, direct them on your mobile app for a smooth payment gateway. Mobile apps provide a quick solutionMost big players in the tech/IT industry have realized the benefits of having a mobile app for their business so they focus on providing a seamless experience to its users.  Mobile apps allow the users to have all sorts of information on products, prices, news feeds just at the touch on mobile screens. A smooth interface of an application saves a lot of time of the user and if the speed is synchronized then you will surely win all the glory and retain visitors in your website. It is known to all of us that mobile app’s page load faster than that of a website opened from a browser on your mobile device.Experience hassle-free purchase processDue to the rise of mobile wallets and UPI payment apps, mobile payments are surging worldwide at a fast pace. Therefore to ease the process of purchase if you integrate these products into your mobile app it would certainly lead to a much higher conversion rate. Get customer feedbackHaving a mobile app to record customer’s feedback will benefit you to gain deep insight into customers’ behavioral pattern which will help you to plan your campaigns effectively. This eliminates the need for conducting the manual surveys or getting reviews for your brand.There are manifold ways businesses can leverage mobile apps to their advantage. You need to be present where your customers are for generating revenue and to mark your footprint in the evolving digital world.